Multi-location BrandsReputation & growth platform for chains, franchises and multi-branch brands
Roll up reviews from every branch into one place - collected on Google, Facebook, Yelp, TripAdvisor and Trustpilot, replied to in one consistent brand voice. And see how each location ranks on Google Maps before competitors do.
Built around your business.
Demo business 01 and Demo business 01 use RateScore to collect and analyse customer feedback, raise their Google rating and grow their business with decisions based on real data.
Banking networkoffices
employees
How it works
Every employee has a nameplate on the counter with their name and their own code. The customer scans and rates seven things: the service overall, three about the employee and three about the office. From there head office sees every office and every person separately, a breakdown per question, a leaderboard for the whole network and the bonuses already worked out.
Taxi operatorcars
drivers
How it works
Every car carries a sticker with its number. The passenger rates the ride right after it ends, while the impression is still clear. The owner sees the whole fleet: which car is doing well, which is slipping and what customers are saying, without waiting for a complaint.
Built on request: integrations with your existing systems and configuration that follows your processes and internal rules.
Discuss your caseMapping by your own office and employee identifiers, so you never maintain a second list.
Dynamic QR codes generated on your side, signed and limited to one review per code.
Your own questions, rating scope per employee or per location, and your bonus rules.
Nameplates, stickers and cards for the whole network, made from your original file.
Scheduled email reports and exports to Excel or CSV for your own analysis.
Each manager sees their own sites; head office sees the entire network.
Not review software. Brand-wide growth - every location rolled up, ranked and benchmarked from one screen.
More fresh reviews per branch climb local rank - and send more customers through every door.
We ask every customer. Everyone can leave a public review - and privately tell us what to improve.
Per-location benchmarking flags an underperforming branch before it drags the brand down.
AI tags every review by service, staff and consistency - across every location, no guessing.
Place an NFC card at each branch's counter or a QR on the receipt and table. The customer taps, your branded portal opens, and the review lands on Google in seconds. No app, no friction, identical everywhere.
Northwind Group
Downtown · Register 2
RS · 0421
The tap or scan opens a branded mobile page, not a bare review form. Customers leave a review, browse your offering, see promotions, find the nearest branch on the map and follow you, all in your colors and updated across locations anytime.
Every customer, at every location, can leave a public review on Google or Facebook - and privately share what to improve. Feedback reaches the branch manager in real time.
How was your visit with us?
Loved it (4-5 stars)
Sent to Google & Facebook
Something was off
Public review + team alerted
Powered by RateScore
Google, Facebook, Yelp, TripAdvisor and Trustpilot reviews from all your branches roll up into a single dashboard, tagged by topic and sentiment. Filter by location, reply and benchmark without juggling logins per branch.
Google Reviews
Facebook
Yelp
TripAdvisor
TrustpilotTop topics
Elena P.
Google · 2h ago
Same great experience as the branch near my office. Staff was helpful and everything was spot on. This brand is consistent wherever I go.
Current rating
4.3of 892
About 75 more positive reviews needed to reach 4.4
Configure your brand voice once, centrally. RateScore replies automatically in the customer's language and your tone across all branches - and flags only sensitive reviews for a human instead.
Sophie L.
1h agoVisited the Downtown branch and the staff went out of their way to help me. Same quality I get at every Northwind location.
Thank you, Sophie! We're so glad our Downtown team took care of you - keeping that experience consistent across every location is exactly what we aim for. We can't wait to welcome you back.
Google ReviewsEach NFC card and QR is tied to a location or team, so every review is attributed automatically. A live location leaderboard shows which branches drive your best ratings and which one needs attention.
Location leaderboard
This month · by reviews
Downtown
Flagship · 12 staff
0
reviews
Riverside
Branch · 8 staff
Westgate
Branch · 9 staff
Harbor Point
Branch · 6 staff
Every Monday, get a clean summary of last week's reviews across all branches, your brand rating change, per-location benchmarking and an AI recap of what customers loved and which location to fix. Plus instant alerts the moment a negative or sensitive review comes in at any branch.
RateScore Reports
InboxNorthwind Group - your week in reviews
Weekly review digest
May 2026
Northwind Group·4.6(1,284 reviews)
Google 4.6·Facebook 4.4·Yelp 4.7·TripAdvisor 4.5·Trustpilot 4.5
1,284
Total reviews
117
New reviews
+115
Positive
+2
Negative
AI summary
Consistent service and helpful staff drove most 5-star reviews across locations. Harbor Point lagged the group on response time this week, worth a closer look before it pulls down the brand rating.
Review of the week
Elena P.
5★Same great experience at every branch, and the staff made the visit easy.
Set it once and RateScore asks every customer for a review automatically - a branded email after every visit, then a gentle SMS reminder if they haven't replied. No chasing, no manual lists, no missed reviews.
Post-visit review request
Branded email
After the visitSMS reminder
After 3 days1,240
Requests sent this month
39%
Response rate
RateScore runs a 49-point grid scan on Google Maps for each location's target keyword and shows you exactly where every branch ranks and where it's losing customers to competitors. Free. In under 3 minutes.
Within a business day per location. We connect each branch's Google Business Profile and review platforms, ship NFC cards for the counters and QR for receipts and tables, and configure one central brand voice with you. First reviews start flowing in 24-48 hours.
Yes. The platform is fully bilingual (BG/EN), and AI replies are written in the customer's own language - 30+ languages supported with authentic tone, not machine translation.
AI spots sensitive feedback and instantly alerts the right person, so you can respond fast. Every customer still keeps the option to post a public review.
Yes. We connect to your POS and loyalty system via webhook, so review emails and SMS fire automatically after a visit at every location - no manual exports.
This is what RateScore is built for. Every branch rolls up into one dashboard, with role-based access for location managers and brand voice configured centrally. You see leaderboards and benchmarking by location, so a weak branch stands out instantly.
Fictional businesses and sample data for demonstration only. No customer endorsements or verified results are shown.
30-minute demo with real examples from a brand similar to yours. No commitment, no canned slideshow.